DELIVERY OPTIONS

Need your purchase quickly or sending to a new location? Our easy to use delivery guide will help you choose the best option to get your new purchase fast!

Third Party Partners products are subject to the same great Shipping and Delivery services as our other Rivers Online items, there are just a few details to note;

You will still receive Free delivery when you spend $120 online and delivery within Australia for purchases under $120 will attract a $12.95 flat fee
Third Party Partners products will be shipped separately. If you have purchased a mix of Third Party Partners and Rivers items, you will receive 2 or more parcels (at no extra charge of course)
Third Party Partners orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.
Your parcel will be delivered generally within 7-10 business days from dispatch (excluding weekends and public holidays) from the day you have placed your order. Delivery may take longer in remote or rural areas, during promotion and sale periods or due to natural events.
Third party products are excluded from click & collect.
Delivery may take longer in remote or rural areas, during promotion and sale periods or due to natural events.

Indicative Delivery Timeframes
	delivery direct to you (orders under $120)	delivery direct to you (orders over $120)	delivery time (once order is dispatched)	delivery provided by
metro australian delivery	AUD $12.95	FREE	Generally 5-7 business days from dispatch date	Australia Post
regional australian delivery	AUD $12.95	FREE	Generally 7 -10 business days from dispatch date	Australia Post
new zealand delivery	AUD $15	FREE	Generally 7 - 20 business days	seko

Please take note that during this promotional period, delivery times may be a little longer than what we initially estimated. We truly appreciate your patience and understanding during this high demand period

AUSTRALIAN DELIVERY OPTIONS

At the checkout you have three delivery options:

1. Standard delivery

Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from) Authority to leave If you are not home your parcel will be left at your front door with no signature required (Rivers cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)

2. Parcel Point

Enjoy no-fuss parcel pick up and returns with ParcelPoint, an affordable, trackable service that is available at hundreds of local stores. ParcelPoint services are open 7 days a week and are open late for your convenience. You can also make a return with ParcelPoint. You will be notified via Email and/or text message (SMS) when your items are ready for collection, please make sure to bring photo ID when collecting your parcel.

3. Click And Collect

Click & Collect is a fast and convenient service which allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost.

PLEASE NOTE

If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.

ADDITIONAL INFORMATION

FREE SHIPPING WHEN YOU SPEND $120 OR MORE

The second best thing about filling that online shopping bag – besides all the gorgeous clothes, of course – is knowing that you’ll get it shipped for FREE. Rivers offers our online shoppers within Australia FREE SHIPPING when you spend AUD$120 or more. This will be calculated automatically at checkout when your order reaches AUD$120 value. For orders under AUD$120 the standard AUD$12.95 flat rate shipping fee will be added at checkout. (We’d like our customers to keep in mind that this offer is subject to change at any time at the discretion of Rivers).

OUR SHIPPING POLICY SYDNEY METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately 7-10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch).

MELBOURNE METRO AREAS

Deliveries are sent by Australia Post and will be received within approximately 7-10 business days* after the dispatch date. Track your order by entering your consignment number viahttps://auspost.com.au/mypost/track(Keep in mind, tracking info may not be available for at least 12 hours after dispatch).

OTHER METRO AREAS

AUSTRALIAN REGIONAL AREAS

Deliveries are sent by Australia Post are generally received up to approximately 10 business days* after the dispatch date. Track your order by entering your consignment number via https://auspost.com.au/mypost/track (Keep in mind, tracking info may not be available for at least 12 hours after dispatch). * Due to high demand during Online events and sale periods, carriers may take longer to delivered. We appreciate your patience.

FREQUENTLY ASKED QUESTIONS

DO YOU DELIVER ON WEEKENDS OR PUBLIC HOLIDAYS?

Your orders will only be delivered on business days (Monday-Friday, excluding public holidays).

DO YOU DELIVER TO P.O. BOXES?

Yes, Rivers does deliver to P.O. Boxes. In some cases (such as delivery to P.O. Boxes or remote areas), your order may be sent with Australia Post via their eParcel service. This service is slower than our normal delivery service and will be received 7-10 business days.

WHEN WILL MY ORDER BE DISPATCHED?

As soon as you complete your online order and purchase your items, dispatch is notified. We try to get all orders out as soon as possible, though occasionally that is not possible due to stock issues.

In order to get your items to you on time, we may send them in two or more parcels that arrive at different times. You will only be charged the $12.95 flat rate shipping for your order (or free shipping if the order is over an $120 value), regardless of the amount of parcels.

Once your order has been shipped, you will receive an e-mail notification with a tracking number. If you receive your e-mail and tracking number on the weekend, your parcel is ready and waiting to go but will not be physically shipped out until the next business day (and tracking information will be enabled).

DO I HAVE TO HAVE MY ORDER SHIPPED TO MY BILLING ADDRESS?

You can have your order shipped wherever you’d like. Many people choose to have their parcels delivered to their work address or sent to a friend’s house as a gift. Simply change the delivery address in your My Account section online or on the checkout page. Just remember that this will now be your preferred delivery address so you will need to change it back if you’d like to send your next online order to a different location.

MY ORDER HASN’T ARRIVED!

We’re so sorry you haven’t received your order yet. If your order has been dispatched (meaning you have received a shipping notification e-mail and tracking number), please contact our Customer Care Team on 1800 151 110 or fill the form in our Contact Us page. We can then reach out to the courier. In this case,Rivers is not liable for any loss or damage resulting from late delivery. Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

DO I NEED TO SIGN FOR MY PARCEL?

That is up to you! Many people choose to have the order delivered without a signature of receipt, however they are then liable for the parcel after the courier has delivered. If you would prefer to sign for your order, you will generally need to be available between 7am and 5pm to receive the delivery. If you’re not in when the courier tries to deliver your parcel, they will leave a card for pick-up at the Post Office or you may need to ring the number on the card to arrange a redelivery. Unfortunately, Rivers will be unable to arrange re-delivery with the couriers on your behalf.

MY ORDER HAS ARRIVED BUT IT’S NOT QUITE RIGHT/SOMETHING IS DAMAGED. WHAT DO I DO?

We’re happy to help! Please read our Returns & Exchanges policy if you need to exchange or return and receive a refund for your items.

DO YOU DELIVER INTERNATIONALLY?

Unfortunately we are only able to deliver to Australia and New Zealand.

I ENTERED THE WRONG SHIPPING ADDRESS ON MY ORDER! WHAT DO I DO?

Please contact our Customer Service Team on 1800 151 110 as soon as possible and we’ll be happy to help you.

EZIBUY PRODUCTS

Ezibuy products are subject to the same great Shipping and Delivery services as our other Rivers Online items, there are just a few details to note:

Ezibuy products will be shipped separately from New Zealand. If you have purchased a mix of Ezibuy and Rivers items, you will receive separate parcels, at no extra cost.
Ezibuy orders over AUD$400 may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port. These charges must be paid by the recipient directly to the AU Customers Service or its authorized service provider.
Your parcel will generally be delivered in 10 - 21 business days after dispatch (excluding weekends and public holidays).
Delivery may take longer in remote or rural areas, during promotion and sale periods or from natural events.
You will receive an email once we have dispatched your order, it will contain the tracking number so you can track your parcel straight to your door.

PARTIAL ORDER

Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.