SS LACE SCOOP
If you spend over $150, delivery is free!
- Purchases under $150 will attract a $12.95 flat fee.
- Your parcel will be dispatched in 5-7 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Australia Post.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- We offer free delivery for return orders, see our Returns Policy
Shipping to New Zealand?
We offer $15 AUD flat rate shipping to New Zealand
- Your parcel will be delivered up to 21 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Seko trackable service.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- We offer free delivery for return orders, see our Returns Policy
- Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.
Third Party Partners/Sister Brand products
- Purchases will be shipped separately. If you have a mix of Third Party Partners/Sister Brand products and Rivers items, you will receive two or more parcels (at no extra charge).
- Purchases are excluded from click & collect.
For more information, please visit our Rivers Third Party Terms & Condition
Delivery Options
Standard Delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)
Authority to leave
If you are not home your parcel will be left at your front door with no signature required (Rivers cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier).
For details on returns options for sister brand products, please visit our Rivers Third Party Terms & Condition
Online Returns Australia
We want you to love your purchase. You have the following options available if you change your mind:
- If you made an online order and you change your mind, we will provide you with a refund only if you return your purchase to the W.Lane Warehouse.
- If you made an online order and you change your mind, we will provide you with your choice of exchange or a Credit Note on W.Lane branded product, if you return your purchase to any W.Lane store.
The change of mind policy is subject to the following conditions:
- The item(s) must be in original condition and packaging: unworn, unwashed and all tags attached.
- This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for change of mind on all Final Sale Items or Third Party Seller Items.
- Items must be returned, either in store or online, with proof of purchase.
- For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear.
- Returns must be received by us within 30 days of purchase, either in store or by W.Lane Warehouse.
- Return shipping method and associated costs are the responsibility of the customer.
- Return delivery costs for faulty or incorrectly supplied items will be the responsibility of W.Lane.
- This policy does not affect your rights under the Australian Consumer Law, including consumer guarantees.
- Please contact our customer care team by emailing customercare@mosaicbrandsltd.com.au if you have any further questions.
If you choose to return to W.Lane Warehouse, we recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. W.Lane is not responsible for returns that are not received.
Items received by us at W.Lane Warehouse, after the 30-day return period will not qualify for a refund. In this case, the parcel will be returned to sender.
Please allow 20 working days from the receipt of your return to receive your refund. Refunds will be processed in the same manner as your payment method at the time of purchase. You will receive an email notifying you once your refund has been processed.
ParcelPoint
Print your label and drop your return into your local ParcelPoint store in over 1,300 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days. Book my return
Courier Pickup
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices Start at $6.95*! Book my collection
SEKO
Print your pre-addressed label and lodge your return. Trackable shipping methods are recommended for your peace of mind. Print my label
Final Sale Items
All Final Sale items are non-refundable for change of mind, instore or online. Please contact us by emailing our customer care team if you have any further questions.
Courier Pickup
Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.
Sister Brand Returns
Items purchased from Millers, Autograph, Crossroads, Katies, Noni B, Rivers, BeMe & Rockmans cannot be returned to a W.Lane store. They must be returned using our online returns process.
Online Returns New Zealand
Contact our Customer Care Team via our Contact Us form or call +61 2 8577 7838 for a Returns Label.